[WIKI-TOKOH] Entrepreneur Of The Year (EoY) 2004 Finalists: Rijanto Joesoef, Director, PT Surya Multi Indopack, started his entrepreneurial journey by leading a family company. Three years after his father established PT Surya Multi Indopack (SMI) in 1983 to manufacture flexible packaging. Rijanto joined the company after graduating as an industrial engineer from a U.S. university.
Riyanto took control of the business in 1986 at a time when it was not performing well and in crisis. Riyanto turned the company round to become an industry leader with an enviable base of blue chip customers.
Rijanto’s vision and instincts are among the significant factors that have helped the company become one of the largest producers and exporters of flexible packing in Indonesia. Rijanto is not reluctant to take risks providing they are carefully evaluated and may contribute towards and the ultimate goal of satisfying customers.
SMI currently has 400 employees and three offices (two in Surabaya and one in Jakarta). It has managed to retain an exceptionally high rate of customer satisfaction and remain as the preferred supplier of Unilever Indonesia for four years in a row (2000-2003). Rijanto’s philosophy for success is based on trust, solid teamwork, thorough research and close attention to customer needs. e-ti/ey.com